Cloudpick’s AI vision enables a fully automated, staff‑free store – customers scan a card or QR code, grab items, and walk out.
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Customer Requirements
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Cloudpick Solution
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Result
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Customer Testimonial
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Video
GS25 Launches AI‑Powered Unmanned Convenience Store in Seoul with Cloudpick
Customer Requirements
South Korea’s convenience store market is fiercely competitive. GS25, one of the nation’s leading chains, faced common industry challenges: rising labor costs, an aging workforce, and the pandemic’s disruption to offline retail. Traditional stores require cashiers, long queues, and limited operating hours.
GS25 wanted to create a truly automated, “staff‑free” convenience store – one that operates 24/7 without any employees or self‑service kiosks. The goal was to let customers walk in, pick up items, and simply leave, with payment completed automatically. Accuracy, security, and ease of use were top priorities.
Cloudpick Solution
Cloudpick provided its AI smart unmanned store solution, built on computer vision, deep learning, and multi‑sensor fusion. The store is located in Seoul and operates with zero on‑site staff – no cashiers, no self‑checkout kiosks.
Entry: Customers can enter by scanning a credit card or a QR code generated through the GS25 app. The app requires users to register their credit card and activate the QR code. Purchase receipts are also sent via the app.
Inside the store: The layout looks like an ordinary convenience store. AI cameras and weight sensors track every item picked up or put back.
Exit and payment: When customers walk through the exit gate, payment is completed automatically – no barcode scanning, no manual payment. An electronic receipt is instantly sent to their phone.
The system’s accuracy has been rigorously tested. Even when customers wear the same outfit, hide an item in a pocket, or bring in an item purchased from a different store, the AI correctly identifies only the items taken from the store. Tests confirmed: “It works.”
Result
The GS25 AI‑powered store delivers a seamless, futuristic shopping experience. Customers can enter using a credit card or app QR code, pick up snacks, drinks, or daily essentials, and walk straight out – no waiting, no scanning, no interaction with staff.
The system’s high recognition accuracy eliminates theft concerns and supports 24/7 unmanned operation, significantly reducing labor costs. During peak hours, the store handles customer flow efficiently, matching the fast pace of city life.
For GS25, this pilot store is a scalable model for future deployment. It demonstrates how AI can transform traditional convenience retail – making it more efficient, secure, and customer‑friendly.
Customer Testimonial
While no direct executive quote is provided in the material, a representative statement from a customer tester captures the experience:
“I still can’t believe it. I picked up items and walked out – no scan, no payment. And the receipt was on my phone instantly. Welcome to the future of shopping. ”
— Customer at GS25 AI Store, Seoul
Video
To see the GS25 AI‑powered store in action, watch the video below:
YouTube:
