Cloudpick’s AI vision enables a fully unmanned, cashier‑less hotel store – guests shop via LINE, grab items, and walk out.
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Customer Requirements
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Cloudpick Solution
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Result
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Customer Testimonial
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Video
Tangram Smart Store – Japan‘s First 24/7 Cashierless Hotel Convenience Store with Cloudpick
Customer Requirements
Tangram Madarao Tokyu Resort is a ski resort hotel in Nagano, Japan. As a destination resort with an adjacent ski area, it attracts guests who arrive at various hours – early morning ski enthusiasts and late‑night arrivals alike.
The hotel’s convenience store traditionally operated only during staffed hours, closing at 8 PM and remaining shut through the night. Many guests expressed frustration: they wanted to grab drinks, snacks, or forgotten essentials late at night or early in the morning, but had no convenient option.
The hotel sought a solution that could provide 24/7 store access without increasing labor costs. The goal was to enhance guest satisfaction while reducing operational expenses through automation.
Cloudpick Solution
On December 24, 2022, Cloudpick Japan partnered with LMCU and Tokyu Resorts & Stay to launch the “Tangram Smart Store” – Japan‘s first fully cashier‑less, 24‑hour unmanned convenience store in the hotel industry.
Easy entry via LINE: Guests simply scan a QR code via LINE (Japan’s most popular messaging app) to add the store as a friend. They then register a credit card and generate an entry QR code – no need to download a dedicated app.
Seamless shopping: Guests scan the QR code at the gate to enter, pick up desired items (even placing them directly into bags), and simply exit through the gate. The system automatically identifies the items and completes payment.
Zero friction, zero waiting: No checkout counters, no scanning barcodes, no queues. Guests can shop in seconds – perfect for busy mornings hitting the slopes or late‑night arrivals.
Result
The Tangram Smart Store, located on the 2nd floor of the Entrance Building, has transformed the guest experience at the resort.
Key outcomes:
24/7 availability: Guests can now access daily essentials anytime – early morning, late night, or holidays.
Enhanced guest satisfaction: No more frustration over closed stores; guests appreciate the freedom and convenience.
Reduced operational costs: The store operates fully unattended, eliminating night‑shift staffing expenses.
LINE integration: By using LINE instead of a separate app, adoption is seamless for Japanese guests.
The store offers a carefully curated selection of products suited for a resort setting: beverages, snacks, frozen meals, ice cream, and daily essentials. Guests can shop quickly and get back to enjoying their stay.
Customer Testimonial
“We received many requests from guests wanting to shop late at night or early in the morning. With Cloudpick‘s technology, we can now offer 24‑hour convenience without increasing labor costs. Our guests love the freedom – they just walk in, grab what they need, and walk out. It’s a true win‑win.”
— Tangram Management Team / Tokyu Resorts & Stay
Video
To see the OMU Base in action, watch the video below:
YouTube:
