Japan ResorTech EXPO in Okinawa: Showcasing AI Unmanned Retail for Tourism and Regional DX

Customer Requirements

Okinawa is not only a tourism destination. It is also a place where technology, regional business, public services, and tourism innovation are increasingly connected.

At ResorTech EXPO in Okinawa 2025, companies, local organizations, government-related visitors, media, and technology professionals gathered to explore how IT, DX, AI, robotics, cashless payment, and smart service solutions can support the future of regional industries.

For an event focused on digital transformation, the goal was not only to talk about future technology. Visitors needed to experience it directly.

The AI unmanned store showcase was designed to demonstrate how smart retail can solve real-world challenges in tourism, commercial facilities, hotels, event venues, offices, campuses, and other high-traffic scenarios.

The project needed to address several key needs:

1. A hands-on technology experience
   Visitors should be able to experience the full unmanned shopping process, rather than only watching a presentation.
2. A clear demonstration of AI retail
   The system needed to show how customers can enter, take products, and leave without traditional cashier checkout.
3. A solution for tourism and commercial DX
   Okinawa’s tourism-driven economy creates strong demand for retail formats that reduce queues, support cashless payment, and operate efficiently in hotels, attractions, transport areas, and event spaces.
4. A compact exhibition-ready store format
   The store needed to fit inside a booth environment while still demonstrating a complete real-store workflow.
5. A practical model for future deployment
   The showcase needed to help visitors imagine how AI unmanned stores could be applied to their own facilities, communities, and business scenes.

To meet these goals, Cloudpick’s AI unmanned retail technology was presented as an interactive smart store experience at ResorTech EXPO in Okinawa.

Cloudpick Solution

Cloudpick provided the AI-powered unmanned retail technology behind the showcase, combining computer vision, shelf sensing, access control, automated checkout, and backend data management.

The shopping journey is simple and intuitive:

Scan to enter
Visitors scan a QR code or complete the designated entry process to access the unmanned store area.

Pick products freely
Inside the store, customers can take drinks, packaged food, snacks, and other displayed products directly from the shelves.

Put products back naturally
If a customer changes their mind, they can place the product back on the shelf. The system recognizes both picking and returning behavior.

Walk out without cashier checkout
After selecting the products they want, customers leave the store without scanning barcodes one by one or waiting at a checkout counter.

Automatic recognition and settlement
Cloudpick’s AI system identifies the selected items, generates the order, and supports automatic settlement through the connected payment process.

This creates a true walk-through shopping experience.

For the exhibition environment, the system was especially effective because visitors could understand the value immediately. The booth did not only explain AI unmanned retail through words. It allowed people to step inside, interact with the shelves, pick up products, and see how the process works in practice.

The showcase also demonstrated how unmanned stores can go beyond standard retail. In tourism and event scenarios, the same technology can be used for product sales, souvenir distribution, sample pickup, visitor gifts, hotel convenience services, attraction retail, and unattended service points.

For operators, Cloudpick’s backend system turns the store into a digital retail unit. Product movement, transaction data, inventory changes, and customer behavior can be recorded automatically, helping improve replenishment, category planning, and operational decision-making.

Video

To see the ResorTech EXPO in Okinawa AI unmanned store showcase in action, watch the video below:

QAB News Video:
https://www.qab.co.jp/news/20251113273003.html

Result

The AI unmanned store showcase at ResorTech EXPO in Okinawa demonstrated how smart retail can become a practical tool for regional DX.

For visitors, the value was immediate. They could experience a complete unmanned shopping process: scan, enter, pick products, and leave. Instead of imagining the future of retail, they could walk through it in person.

For tourism operators, commercial facilities, and local businesses, the project provided a practical reference for future deployment:

1. Queue-free shopping experience
   The Grab & Go model reduces checkout waiting time and helps customers complete small purchases more quickly.
2. Lower labor dependency
   AI recognition and automated checkout reduce repetitive cashier work and support more flexible store operation.
3. Useful for tourism and event scenarios
   The format can be applied to hotels, resorts, tourist attractions, airports, stations, arenas, exhibitions, and temporary event spaces.
4. Compact and flexible deployment
   The store can be adapted to small spaces, booth environments, facility corners, and high-traffic service points.
5. Real-time digital operation
   Sales, product movement, and inventory updates can be captured automatically, helping operators manage replenishment and product planning more intelligently.
6. A new model for regional DX
   The unmanned store is not only a retail solution. It is also a visible example of how AI, cashless payment, and smart sensing can support regional business innovation.

Most importantly, the project showed that DX becomes more powerful when people can experience it directly.

By bringing Cloudpick’s AI unmanned store technology to ResorTech EXPO in Okinawa, the showcase connected advanced retail technology with the real needs of tourism, local commerce, public facilities, and event operations. It offered a practical vision of how small, intelligent, and flexible stores can support the next stage of regional digital transformation.

Customer Testimonial

A representative from the project said:

“ResorTech EXPO is a place where visitors can discover how technology can support the future of regional industries. With Cloudpick’s AI unmanned store technology, we were able to provide a hands-on experience that makes smart retail easy to understand. Visitors could scan, enter, pick products, and leave naturally, while the system handled recognition and settlement automatically. This project shows how unmanned retail can support tourism DX, commercial facilities, and future service innovation in Okinawa and beyond.”