Italy GoBag24: Bringing 24/7 AI-Powered Convenience Retail to Urban Neighborhoods

Customer Requirements

In European cities, convenience retail is becoming more local, more flexible, and more connected to everyday routines.

Customers may need a quick breakfast item in the morning, a snack during the afternoon, a packaged food product after work, or a daily essential outside normal store hours. In dense urban neighborhoods, convenience is not only about product availability. It is about being close, fast, and accessible when customers need it.

For GoBag24 in Italy, the goal was to create a new type of neighborhood store: compact, unmanned, open around the clock, and able to serve customers with a wider product range than traditional vending machines.

The project needed to address several key needs:

1. 24/7 neighborhood convenience
   Customers need access to food, drinks, packaged goods, and daily essentials beyond traditional retail hours.
2. A better experience than vending machines
   The store needed to allow customers to browse shelves naturally, compare products, and choose from a wider assortment.
3. Compact urban deployment
   The store needed to fit into city streets and existing commercial spaces without requiring a large supermarket footprint.
4. Lower operational pressure
   The model needed to reduce dependence on continuous cashier staffing while still offering a reliable shopping experience.
5. Digital store management
   Operators needed real-time visibility into product movement, transaction records, inventory changes, and replenishment needs.

To meet these goals, GoBag24 introduced an AI-powered unmanned store model supported by Cloudpick technology.

Cloudpick Solution

Cloudpick provided the AI-powered unmanned retail technology behind GoBag24, combining computer vision, smart sensing, access control, automated checkout, and real-time backend management.

The customer journey is simple and intuitive:

Enter the store
Customers access the store through a controlled entry process.

Pick products freely
Inside the store, customers can browse open shelves and refrigerated cabinets to select snacks, beverages, packaged food, specialty grocery products, and daily essentials.

Walk out naturally
After choosing the products they need, customers leave without scanning every item manually or waiting for a cashier.

Automatic recognition and settlement
Cloudpick’s AI system identifies the selected items, generates the order, and updates transaction and inventory data automatically.

This creates a true Grab & Go shopping experience.

The GoBag24 store combines the familiarity of a neighborhood shop with the efficiency of AI-powered automation. Its open-shelf layout gives customers more freedom than a vending machine, while its unmanned operation makes it more flexible than a traditional convenience store.

The store design also supports local urban retail. With a bright green visual identity, organized shelves, refrigerated displays, and street-facing storefront, GoBag24 feels visible, accessible, and easy to understand. It turns a compact city retail space into a smart 24/7 convenience point.

For operators, Cloudpick’s backend system helps transform the store into a digital retail unit. Product movement, transaction data, and inventory changes can be recorded automatically, helping improve replenishment, category planning, and daily operations.

Result

The GoBag24 unmanned store in Italy demonstrates how AI-powered retail can help convenience brands build smaller, smarter, and more flexible neighborhood stores.

For customers, the value is immediate. They can enter the store, pick what they need, and leave without waiting in a checkout line. Whether it is a snack, beverage, packaged food item, or daily essential, the store makes shopping faster and more accessible.

For operators, the benefits are broader:

1. 24/7 retail availability
   The store can serve customers throughout the day and night with less dependence on cashier staffing.
2. Lower labor dependency
   AI recognition and automated checkout reduce repetitive manual work and support lighter store operations.
3. Better product variety than vending machines
   Open shelves and refrigerated displays allow a wider assortment of food, beverages, specialty products, and essentials.
4. Flexible urban deployment
   The compact store format can be placed in residential streets, mixed-use neighborhoods, office areas, campuses, transport nodes, and other high-frequency locations.
5. Real-time digital operation
   Sales, inventory changes, and product movement can be recorded automatically, helping operators make smarter replenishment and assortment decisions.
6. A scalable model for local convenience retail
   The same format can be replicated across multiple neighborhoods, turning small retail spaces into intelligent 24/7 service points.

Most importantly, the project shows that urban convenience retail does not always need to become larger. It can become closer, smarter, and more responsive to daily life.

By working with Cloudpick, GoBag24 brings AI-powered unmanned retail into Italy’s neighborhood retail scene, creating a practical model for the next generation of local convenience stores.

Customer Testimonial

A representative from the project said:

“Customers today expect convenience to be close, fast, and available when they need it. With Cloudpick’s AI-powered unmanned store technology, GoBag24 is able to create a 24/7 retail experience that combines open-shelf shopping, automated checkout, and efficient digital operation. This project gives us a practical foundation for future smart store expansion in urban neighborhoods.”