Vietnam MENA TAP & GO: Creating a Faster AI-Powered Convenience Store Experience

Customer Requirements

Convenience retail in Vietnam is evolving quickly.

Customers are looking for faster, more flexible, and more digital shopping experiences, especially in high-frequency locations such as office buildings, residential areas, campuses, commercial complexes, and lifestyle spaces. They want quick access to drinks, snacks, packaged food, chilled products, and daily essentials without unnecessary waiting.

For MENA TAP & GO, the goal was to create a modern unmanned convenience store that could combine everyday retail needs with a simple digital shopping journey.

The project needed to address several key requirements:

1. A faster shopping experience
   Customers should be able to enter the store, pick what they need, and leave without waiting in a traditional checkout line.
2. A simple app-based journey
   The process needed to be clear and easy to understand: download the app, scan to enter, shop, exit to pay, and view the receipt.
3. A wider product range than vending machines
   The store needed to support open shelves and refrigerated cabinets for snacks, beverages, packaged food, chilled items, and daily essentials.
4. Lower operational pressure
   The unmanned format should reduce dependence on continuous cashier staffing while still providing a reliable retail service.
5. A bright and friendly brand experience
   The store needed to feel welcoming, clean, and easy to use, rather than cold or overly technical.

To meet these needs, MENA TAP & GO introduced an AI-powered unmanned store model supported by Cloudpick technology.

Cloudpick Solution

Cloudpick provided the AI-powered unmanned retail technology behind MENA TAP & GO, combining computer vision, smart sensing, access control, automated checkout, and real-time backend management.

The customer journey is designed to be simple:

Download the app
Customers download the MENA TAP & GO app and complete the required setup.

Scan to enter
Customers scan at the entrance gate to access the store.

Shop freely
Inside the store, customers can browse open shelves and refrigerated cabinets to select snacks, drinks, packaged food, chilled products, and daily essentials.

Exit to pay
After choosing the products they need, customers leave through the exit gate.

View receipt
Cloudpick’s AI system automatically identifies the selected products, completes settlement, and generates the receipt.

This creates a true Grab & Go shopping experience.

Compared with vending machines, the MENA TAP & GO store gives customers more freedom to browse and choose from a wider assortment. Compared with a traditional convenience store, it removes manual checkout friction and makes small purchases faster.

The store design also supports a friendly and modern customer experience. The bright visual identity, clear “Start Shopping” instructions, app-based entry process, organized shelves, and fresh storefront create a welcoming atmosphere. Customers can quickly understand how the store works, even if it is their first time trying AI-powered retail.

For operators, Cloudpick’s backend system helps turn the store into a digital retail unit. Product movement, sales data, and inventory changes can be recorded automatically, helping improve replenishment, category planning, and daily store management.

Video

To see the Vietnam MENA TAP & GO unmanned store in action, watch the video below:

YouTube:
https://youtube.com/shorts/E9_cIGqKJlQ?si=0acGM28fFge1qTWY

Result

The MENA TAP & GO unmanned store in Vietnam demonstrates how AI-powered retail can make everyday convenience faster, lighter, and more flexible.

For customers, the value is immediate. They can scan to enter, pick up what they need, and leave without waiting in a checkout line. Whether it is a drink, snack, packaged food item, or chilled product, the store makes shopping more efficient and natural.

For operators, the benefits are broader:

1. Faster customer flow
   The Grab & Go journey helps reduce checkout waiting time and supports smoother shopping during busy periods.
2. Lower labor dependency
   AI recognition and automated checkout reduce repetitive cashier work and make daily operation lighter.
3. Better product variety than vending machines
   Open shelves and refrigerated cabinets allow the store to offer more categories and a more natural browsing experience.
4. Flexible site deployment
   The store can be deployed in office buildings, campuses, residential communities, commercial spaces, hotels, hospitals, and other high-frequency locations.
5. Real-time digital operation
   Sales, product movement, and inventory updates can be recorded automatically, helping operators improve replenishment and product selection.
6. A scalable smart retail model
   The same format can be replicated across multiple locations, creating a network of intelligent convenience points.

Most importantly, the project shows that unmanned retail does not have to feel complicated. With the right technology and design, AI-powered stores can become intuitive, friendly, and deeply connected to everyday life.

By working with Cloudpick, MENA TAP & GO brings a new smart convenience retail model to Vietnam, combining app-based access, open-shelf shopping, automated checkout, and real-time store management in one compact retail space.

Customer Testimonial

A representative from the project said:

“Customers today expect shopping to be fast, simple, and available when they need it. With Cloudpick’s AI-powered unmanned store technology, MENA TAP & GO is able to create a smoother Grab & Go experience while improving operational efficiency and digital store management. This project gives us a practical foundation for future smart retail expansion in Vietnam.”